The list below should answer most of the commonly raised questions. If you cannot find the information you’re looking for here, please check out the Terms and Conditions, which may answer your question.
Q1: Where can I find my Booking Reference Number?
Your Booking Reference Number can be found at the top of the confirmation email we sent you.
Q2: When will my booking be confirmed?
You will receive on-screen confirmation of your booking, which will also be emailed to you.
Q3: Is payment secure?
Yes, your transaction will be handled securely by PayPal. Your statement will show that your account has been debited by Sun Holiday Shop.
Q4: Do I have to pay for everything now?
Yes, your full holiday cost is payable at the time of booking.
Q5: Will I have to pay extra for service charge and entertainment/clubroom passes?
When booking via the Holiday Shop, service charge and passes are usually included in the price. If there are any additional charges, these are clearly displayed during the booking process. If booking via the Hols from £9.50 or £15 promotions, additional charges for service charge and passes may apply as detailed in paper and online.
Q6: Do I have to pay for babies/toddlers?
If your party includes babies or toddlers, please ensure you include them when determining your holiday unit size. The holiday cost is charged per unit.
Q7: How do I book adapted access accommodation?
If you require adapted access accommodation, please contact the park you have booked.
Q8: I would like to take my dog on holiday.
Dogs are only permitted at some parks in selected accommodation which is highlighted in the booking process. Please check with your holiday park before booking. A charge is usually required for taking a dog.
Q9: Do you offer holiday insurance?
Yes. Insurance is provided by Global Travel Insurance Services Limited. For a full summary, see Insurance Policy.
Q10: What if I don’t know my vehicle registration at time of booking or change my vehicle before I go on holiday?
If you decide to travel in a different vehicle or if you don’t know your vehicle registration at time of booking you can contact Call Assist on 01206 771771 to transfer the breakdown cover.
Q11: How do I make a claim?
To make a claim you must pay for any services required and keep all receipts. You must then obtain a claim form from the insurance company within 28 days of your return.
Q12: Who is covered by the holiday insurance?
All people listed in the party details section are covered by the holiday insurance. Certain exclusions apply, see insurance policy for details.
Q13: When will I receive my insurance documents?
Insurance documents will be emailed to you within 48 hours of booking.
Q14: Can I extend the insurance cover?
No. The insurance policy only covers you for the duration of your holiday.
Q15: Can I book a catered holiday?
Catered or half-board holidays are available at certain parks and will be highlighted, if available, during the booking process.
Q16: I want to upgrade my accommodation
If you have already made your booking, you will need to speak to the holiday park directly to enquire about upgrades. The holiday park’s contact details will be shown on your confirmation.
Q17: I want to extend my holiday
If you have already made your booking, you will need to speak to the holiday park directly to enquire about adding additional days to your holiday. The holiday park’s contact details will be shown on your confirmation. Please note that if you extend your holiday directly with the holiday park, we are not able to extend your insurance cover or change any ferry crossings that you may have booked.
Q18: What if there are more than 8 people in my party?
The biggest accommodation at any of the holiday parks sleeps 8 people. For more than 8 people you will need to book 2 separate units (both of which must have at least one adult over the age of 21).
Q19: I would like to add an extra person to my booking
To add any further names to your booking, you will need to contact the holiday park operator directly. Please note that they may charge an upgrade/amendment fee for this. The holiday park’s contact details are shown on your holiday confirmation.
Q20: I would like to holiday with my friends at the same park on the same date – but have separate accommodation
You will need to speak to the holiday park directly to enquire about both units being placed next to each other. The holiday park’s contact details will be shown on your confirmation.
Q21: What is Sun Savers?
Sun Savers is our new rewards club. To register, download the Sun Savers app or visit sunsavers.co.uk. You can get free cash just by buying the paper. Pick up The Sun daily to collect Sun Savers codes and once you have 28 we will give you £5 cash.
Q22: How many Sun Savers codes will I need?
You do not need Sun Savers to book but if you do have a Sun Savers account, you can put your balance towards the holiday cost.